Talking to upper management about information technology resource consumption can be a tricky proposition. Resource consumption is complicated but upper management demands a simple story that makes business sense to them. This article explains how an effective manager of a storage management group frames the conversation.

Someone asks that information be hidden from a co-worker. This article offers one approach for dealing with that situation.

Have you every compared your skills to another person? How about upping the comparison by comparing yourself to an earlier version of yourself? In this article, I compare my skills today with my skills 20 years earlier.

First published by Software Testing and Quality Magazine Volume 2 Issue 2 March/April 2000

Every technology organization must deal with change. Virginia Satir, a pioneering family therapist, created a change model to help families process change. Her model fits high technology organizations equally well. This article explains Satir's model and offers insights into how to more effectively manage the change process.