"Communication is to personal health, satisfactory interpersonal relationships, and productivity as breathing is to life. Effective communication can be both taught and learned. We were not born with the way we communicate. We learned it, mostly through modeling, in ways no one even knew or intended."

--Virginia Satir (family therapy pioneer)

The answer is "X has gone dark". The question is "What frustrates me?". I don't like feeling frustrated.

Managers who like to be in control have a predictable reaction to their organization grappling with a change which creates chaos -- they want it to stop. When? Now, right now.

What happens if management decides to short-circuit chaos with a magical solution? What happens if management accepts chaos as a necessary but uncomfortable period of the change process?

Every technology organization must deal with change. Virginia Satir, a pioneering family therapist, created a change model to help families process change. Her model fits high technology organizations equally well. This article explains Satir's model and offers insights into how to more effectively manage the change process.