Comments for We Know Best at http://www.stevenmsmith.com , comment 1 to 1 out of 1 comments http://www.stevenmsmith.com Sat, 11 Oct 2008 06:52:05 +0100 FeedCreator 1.7.2 http://www.stevenmsmith.com/my-blogs/management/we-know-best.html#comment-63 Another thing that separates the developer from the customer came to me on my last project. I really wanted to have users with me often. We hired a contractor to build the system. I visited the contractor each month and wanted to have a customer representative come with me. I finally met face-to-face with the chief customer. "Please," I pleaded, "I want some customers to come with me each month. He walked me through the office space and showed me all the empty desks. "See," he explained, "all my guys are out traveling all the time. I don't have anyone to visit the contractor with you." I tried to have the project canceled in vain. Three years later, things ended badly - Dwayne Phillips Thu, 04 Oct 2007 05:44:57 +0100