I specialize in helping managers satisfy clients, manage change, and strengthen teamwork. With over three decades of experience as a thought leader in technical organizations, I share my know-how through my writing, teaching, and consulting.

Steven M Smith

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Skills

Leader. I am a technical leader. I know how to lead teams.

Communicator. I speak and write with style.

Facilitator. I tap into the wisdom and knowledge that is dormant in groups.

Coach. I help individuals and groups discover new choices that improve performance and build new, more relevant skills.

Tactician. I increase the value of a technology offering by revealing to clients the business as well as the technical impact of a technology.

Analyst. I expertly analyze, explore, and document client requirements and benefits. Solid understanding of system modeling and analytical statistics.

Experience

Independent Consultant. 2006-today.

EMC Corporation, 1999–2006. Technical Business Consultant. I led sensitive proof of concept projects that defined and proved the value of EMC products. By making the progress of projects visible, I set expectations for both the customer and EMC management. My work helped sell concepts and thus sell EMC products and services to Fortune 500 corporations.

DMR Consulting Group, 1997–1999. Management Consultant specializing in collaboration and value management. My customers included the management team of Boeing's Single Glass Program and Computing Tailored Business Stream Program. My work improved the collaboration and productivity of these management teams, which both increased quality and accelerated the roll out of products.

Intersect Consulting, 1993–1997. Technology Consultant specializing in system management and performance analysis. Intersect Consulting was my own solo consulting company. I did every aspect of the business—from marketing to delivery. Owning and operating my own business taught me valuable lessons that I'll never forget about the importance of customers. I'm proud to say my customers included Amdahl Corporation, J.C. Penney, Pope & Talbott, Thrifty/PayLess Drug, and Storage Technology Corporation.

Amdahl Corporation, 1981–1993. I was a member of its most influential technical marketing group—Corporate Systems Engineering. I consulted with Amdahl's engineering, marketing, and service organization on system engineering as well as with Amdahl's customers on System/390 technology. I led special projects that helped make Amdahl products more competitive and thus increased product revenues. I received significant recognition and awards, including designation as a key employee.

Oregon Physicians Service, Portland, Oregon, 1980–1981. System/370 Systems Programmer.

City of Portland/Multnomah County, Portland, Oregon, 1977–1980. System/370 Systems Programmer.

State of Missouri, Jefferson City, Missouri, 1975–1977. System/370 Systems Programmer.

Noteworthy

Published author. Dorset House Publishing, Better Software Magazine, Crosstalk Magazine, and Software Testing and Quality Magazine.

Founder and host of the annual Amplifying Your Effectiveness (AYE) Conference at which I lead experiential workshops.

Education

B. S. Computer Science, University of Missouri at Rolla

Workshops led by Jerry (Gerald M.) Weinberg

• Problem Solving Leadership
• Problem Solving Leadership II
• Change Shop
• System Effectiveness Management
• Creating Experiential Workshops
• Debriefing Experiential Workshops
• Writers’ Workshop
• Consultants Workshop

Satir System Training, Chapel Hill, North Carolina.